hzh88 Privacy Policy

hzh88 is the data controller responsible for the personal information collected through the hzh88 platform at hzh88.app. As data controller, hzh88 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection principles.

hzh88 operates under international gaming compliance standards and is committed to upholding privacy obligations that those standards impose. Where hzh88 engages third-party processors — such as payment service providers or identity verification platforms — formal data processing agreements are in place to ensure your data receives the same level of protection regardless of where it is processed.

hzh88 collects personal data across three primary contexts: data you provide directly, data generated through your use of the platform, and data obtained from third-party verification and payment services. The table below summarises the categories of data we hold and the circumstances in which they are collected.

hzh88 does not collect sensitive personal data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (except where biometric identity verification is used solely for KYC purposes), or health data, except where explicitly required by a legal obligation or responsible gaming assessment.

hzh88 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your hzh88 account, authenticate your identity at login, and manage your account settings and preferences.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and bank transfer, and to maintain an accurate ledger of your account balance.
• Identity verification (KYC/AML): To verify your age, identity, and source of funds in compliance with international anti-money laundering and know-your-customer obligations. This is a mandatory legal requirement and cannot be waived.
• Platform delivery: To deliver the casino games, live dealer tables, sportsbook (including PSL cricket betting), arcade games, Plinko, and all other hzh88 services to your device.
• Customer support: To respond to your questions, process complaints, and resolve disputes raised through the hzh88 live chat or email support channel.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, enforce deposit and loss limits you have set, administer self-exclusion requests, and send session time reminders.
• Fraud and security: To detect and prevent fraudulent transactions, bonus abuse, account takeover attempts, and other prohibited conduct as defined in our Terms & Conditions.
• Legal compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from Pakistani or international authorities.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and design of the hzh88 platform.
• VIP programme management: To track your tier status within the hzh88 VIP Programme (Silver, Gold, Platinum, Black Diamond) and to calculate and award cashback, bonuses, and exclusive member benefits.

hzh88 processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:

• Contractual necessity: The majority of processing activities — account management, transaction processing, game delivery, and KYC verification — are necessary to perform the contract between you and hzh88 as set out in our Terms & Conditions.
• Legal obligation: Certain processing activities, particularly AML/KYC checks, fraud reporting, and data retention for regulatory audit purposes, are required by the laws and regulations applicable to hzh88's operating licence.
• Legitimate interests: hzh88 processes technical and gameplay data for fraud detection, platform security, and service improvement on the basis of our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where hzh88 sends you marketing communications or uses non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

hzh88 does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. Data is shared only in the following strictly defined circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard receive the minimum financial and identity data necessary to process your deposit or withdrawal transaction.
• Identity verification providers: Third-party KYC/AML platforms receive your identity documents and personal details for the sole purpose of verifying your identity and running required compliance checks.
• Game software providers: Licensed casino game providers may receive your session data (such as bet amounts and game outcomes) within their game environment to facilitate gameplay. These providers operate under contractual obligations that restrict further use of this data.
• Regulatory and law enforcement authorities: hzh88 will disclose personal data to competent regulatory bodies, financial intelligence units, or law enforcement agencies where legally required to do so — for example, in connection with an AML investigation or a court order.
• Business transfers: In the event of a merger, acquisition, or sale of hzh88's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. hzh88 will notify affected players in advance of any such transfer.

All third-party processors engaged by hzh88 are required to handle your personal data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are contracted to provide.

hzh88 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with hzh88, plus a minimum period of five years following account closure, in accordance with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in line with financial compliance obligations.
• KYC documents: Retained for the duration of the account relationship plus five years following account closure, unless a longer period is required by a regulatory authority.
• Customer support communications: Retained for three years from the date of the interaction, or longer if the communication is relevant to an ongoing dispute or legal matter.
• Technical and log data: Retained for up to 12 months from the date of collection, subject to anonymisation where the data is used solely for analytical purposes beyond this period.
• Marketing consent records: Retained for the duration of your account relationship as evidence of your consent preferences.

When retention periods expire, hzh88 will either securely delete or permanently anonymise the relevant data. Where deletion is not immediately possible — for example, where data is stored in backup archives — hzh88 will isolate the data from further active processing until deletion is complete.

hzh88 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our current security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and hzh88 servers;
• Bcrypt password hashing — raw passwords are never stored or recoverable by hzh88 staff;
• Two-factor authentication (2FA) available to all players for additional account security;
• Automated fraud detection systems monitoring transaction patterns and login behaviour in real time;
• Role-based access controls ensuring that hzh88 staff can only access player data relevant to their specific job function;
• Regular independent penetration testing and vulnerability assessments of the hzh88 platform infrastructure;
• Encrypted, geographically redundant data storage with strict access logging.

hzh88 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by the hzh88 web server. Cookies allow the platform to recognise your device, maintain your session, and remember your preferences across visits.

hzh88 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method display, and account dashboard layout. These cookies improve your experience but are not essential to platform operation.
• Analytics cookies: Used to collect anonymised, aggregated data about how players navigate and use the hzh88 platform. This data helps us identify performance bottlenecks and improve the user experience. Analytics cookies do not identify you personally.

hzh88 does not use advertising cookies, retargeting pixels, or any cross-site tracking technology. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the hzh88 platform.

Subject to applicable law and certain legal exceptions, you have the following rights in relation to the personal data hzh88 holds about you. You may exercise any of these rights by contacting our support team via live chat from your account dashboard or by emailing [email protected]:

hzh88 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case hzh88 will notify you of the extension and the reasons for it within the initial 30-day period. Requests are handled free of charge unless they are manifestly unfounded or excessive.

hzh88 enforces a strict 21+ age policy across all real-money services. The hzh88 platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. During the registration process, hzh88 requires date-of-birth confirmation and reserves the right to request documentary proof of age at any stage.

Where hzh88 discovers, whether through KYC verification or any other means, that personal data has been collected from an individual who is under 21 years of age, hzh88 will immediately suspend the relevant account, void any transactions conducted from that account, and permanently delete the collected data to the extent not required for regulatory reporting purposes.

If you believe that a minor in your household has accessed or registered on the hzh88 platform, please contact our support team immediately via live chat. hzh88 recommends that parents and guardians in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan make use of parental control software to prevent minors from accessing online gaming platforms.

Due to the global nature of hzh88's platform infrastructure and third-party service providers, your personal data may be transferred to and processed in countries outside Pakistan. Such transfers occur primarily in the context of:

• Cloud infrastructure and data hosting services;
• International game software providers whose servers are located outside Pakistan;
• Identity verification platforms operating regional processing centres;
• International card network processors (Visa, Mastercard).

Where personal data is transferred internationally, hzh88 ensures that appropriate safeguards are in place — including contractual data protection clauses — to ensure your data receives a level of protection equivalent to the standards applied within Pakistan and under hzh88's licensing jurisdiction. hzh88 does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing such contractual safeguards.

hzh88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, hzh88 will post a prominent notice on the platform and update the effective date displayed at the top of this document.

Where a change significantly affects your rights or the way we handle your data, hzh88 will make reasonable efforts to notify you directly via the email address registered to your account. Your continued use of the hzh88 platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept a material change, you may close your account by contacting hzh88 support via live chat.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how hzh88 has handled your personal data, please contact us through the following channel:

If you are not satisfied with hzh88's response to a privacy complaint, you may escalate the matter to the relevant data protection authority or gaming regulatory body in the jurisdiction under which hzh88 holds its operating licence.